What is included in Suggestic's white-label wellness app?
A branded app on iOS, Android, and web from a single Flutter codebase, with a configurable AI health coach, nutrition AI and meal-planning engine, a premium recipe library (1.7M classic plus 7,500+ handcrafted), a telehealth & labs portal, 500+ wearable integrations, brand customization, and an analytics & engagement layer. The server backend, subscription handling, push, deep links, and app-store compliance are all included.
How long does it take to launch a branded app on Suggestic?
Two to six weeks is the platform-side reality — configuration plus app-store submission. The total timeline depends on how ready your program assets are: brand, content, protocol, and coaching team. The faster you arrive with those in hand, the closer to the floor of that range you land.
Is the app a real app, or a webview / hybrid wrapper?
It is a real app, built on Flutter — a single codebase compiled to genuinely native iOS and Android binaries, with a web build from the same source. It is not a PWA and not a hybrid webview wrapper. The single-codebase approach is what lets it ship fast while still passing Apple App Review and Google Play review.
Can I customize the AI health coach to my program's protocol?
Yes. The AI health coach is fully configurable — dial its scope from a single topic to your entire protocol. Configure tone, topic boundaries, escalation rules, and the underlying knowledge base. Responses are retrieval-grounded on your program content, conversation state persists across sessions, and every response is audit-logged for clinical or compliance review.
Whose name is on the App Store and Google Play listings — ours or Suggestic's?
Yours. App-store submission is handled under your developer account, so the listing, reviews, and brand equity accrue to you — not to Suggestic.
Who owns the user data?
You do. Suggestic operates the platform; the customer owns the user data, conversation logs, brand, audience, and program content. Data is encrypted at rest, residency is configurable, and no customer data is used to train foundation models.
Is the app HIPAA-compliant? Can we get a BAA?
Suggestic operates under controls aligned with the HIPAA Security Rule, and a BAA is available for any covered-entity engagement. SOC 2 Type II is in place; the report is available under NDA.
How is pricing structured?
Engagement-model pricing: a one-time configuration fee plus a per-MAU operating fee. There is no public flat price and no free trial. Use the estimator at pricing.suggestic.com to scope your project, or book a strategy call for a quote against your real volumes.
Can we take over operation of the app from Suggestic later?
Yes. The customer can take over operation of the app — codebase, configuration, content, and data pipeline — on a documented hand-off. There is no vendor lock-in.
How is this different from buying a SaaS like Welltory or Glooko?
Off-the-shelf SaaS trades your brand for speed: a fixed feature set, limited customization, and a shared or locked data posture. Suggestic ships a real app under your brand, with the nutrition AI and configurable AI coach baked in, and you own the brand, the audience, and the data.